At Biozone International, we value your satisfaction and strive to provide quality health supplements. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Return We accept returns under the following conditions:

  • You received a damaged, defective, or expired product
  • The product delivered does not match the order placed (wrong item or quantity)

To be eligible:

  • You must report the issue within 3 days of receiving the product
  • The product must be unopened, unused, and in its original packaging
  • Proof of purchase or receipt is required

2. Non-Returnable Items Returns are not accepted for:

  • Opened or used products
  • Products without original packaging
  • Items damaged due to misuse or mishandling
  • Products returned after 3 days of delivery

3. How to Initiate a Return To start the return process:

  1. Email us at biozone_int@yahoo.com or WhatsApp us at +92-333-5553521 with your order details and issue.
  2. Our team will guide you through the return process.
  3. You may be required to send clear photos of the damaged or incorrect product.

4. Refund Process

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, a refund will be processed within 5–7 working days via your original payment method or as store credit.

5. Replacement Option If preferred, we may offer a replacement product instead of a refund for eligible returns.

6. Shipping Charges

  • Return shipping charges may be covered by Biozone International only in the case of damaged or incorrect deliveries.
  • If the return is due to customer preference (e.g., changed mind), the customer will bear the return shipping cost.

7. Contact Information For return inquiries or assistance, please contact:

Biozone International
Plot No 8, Bengrial Road, Rawat, Islamabad
📞 +92-333-5553521 / 051-3757550
📧 biozone_int@yahoo.com